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During the congress, E-Posters will be accessible to all participants on the congress website 24/7, as well as in the E-poster stations in the congress center.
Preparing your E-Poster
Please review the E-Poster format requirements carefully when preparing your E-Poster. Should your E-Poster not meet the mentioned requirements, it may not be displayed as described above.
E-Poster Submission Deadline
Please prepare and upload your E-Poster no later than March 14, 2026 11.59PM CET. After this date, you will no longer be able to prepare and upload your E-poster and it will not be displayed and accessible on the congress website.
Please follow the instructions below to input your abstract title.
Abstract titles should be brief and reflect the content of the abstract.
Patients with diverse cultural characteristics often have unique care needs, and when these are unmet, their healthcare experiences may be negatively affected. Recognising the cultural needs and preferences of patients receiving haemodialysis is vital to improving care. However, adapting care to respond to patients’ needs and preferences can be challenging for clinicians. It is important to understand if and how clinicians provide culturally responsive care.
Non-participant observation was used to collect data across 24 observation episodes involving 46 clinician participants. Data were collected at two haemodialysis centres in Australia during May and June 2025. Each observation episode lasted between 1.5 and 3.5 hours totalling approximately 56 hours of observation. Informal conversations were occasionally held to clarify observed actions and contextualise behaviours. Data were analysed using inductive content analysis.
Three themes were identified: (i) recognition of cultural care needs and preferences (ii) staff allocation by shared cultural or linguistic background (iii) adapting communication. Clinicians’ responses to patients’ cultural needs and preferences were reactive, initiated in response to specific needs identified during care, rather than being part of routine haemodialysis care. To overcome communication challenges, clinicians used simplified language, repeated short phrases, gestures, visual aids, and translation apps. In addition, clinicians were allocated to match patients’ cultural or linguistic background and preferred language. Culturally specific commitments such as attending funerals or community and church events were recognised and accommodated through flexible dialysis scheduling.
Cultural care needs were recognised, but responses were often situational and dependent on immediate circumstances. While attempts to address language and communication barriers were commonly recognised and addressed, other potential cultural care needs such as culturally specific food preferences and traditional health beliefs were rarely identified or discussed. This suggests that some culturally significant aspects of patients’ lives may remain unacknowledged and unmet in haemodialysis care. Implementing cultural assessment tools and protocols, culturally tailored resources and opportunities for staff education may assist in promoting consistent, equitable, and person-centred care, improving patient experiences.
